Shipping policy

🚚 Patola House – Shipping Policy

Last Updated: November 2025

At Patola House, we are committed to delivering premium-quality sarees with care, transparency, and timely service. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience for our customers.

1. Order Processing Time

All orders are processed within 1–2 business days after successful payment confirmation.
During high-demand periods such as festivals, special sales, or promotions, processing time may extend by 1–2 additional business days.
Customers will receive an order confirmation via Email or WhatsApp once the order is processed.

2. Shipping Time & Delivery

Standard Delivery (India):
Estimated delivery time is 3–7 business days for most locations.
Remote / Non-Metro Areas:
Delivery may take 6–10 business days depending on courier reach.
Patola House partners with trusted and reliable courier services to ensure safe and timely delivery.

3. Order Tracking

Once your order is shipped, a tracking ID will be shared via Email, WhatsApp, or SMS.
Customers can track their shipment using the courier partner’s tracking portal or the tracking link provided.

4. Shipping Charges

FREE Shipping on all prepaid orders above ₹999.
Orders below ₹999 will attract standard shipping charges, clearly displayed at checkout.
Cash on Delivery (COD) orders may include additional charges based on location.

5. Cash on Delivery (COD)

COD service is available for selected pin codes only.
Courier partners may contact customers for order verification before delivery.
Repeated failed or refused COD deliveries may result in temporary or permanent COD restriction for the customer.

6. Packaging & Safety

All products are packed using multi-layer, tamper-proof, and water-resistant packaging.
Special care is taken to ensure fabric protection during transit.
Each order undergoes a final quality and packaging check before dispatch.

7. Incorrect Address / Non-Delivery

Patola House is not responsible for delivery delays or failures due to incorrect or incomplete address details provided by the customer.
If an order is returned to us due to incorrect address or failed delivery attempts, additional re-shipping charges may apply.

8. Damaged or Lost Packages

If your package is received in a damaged condition or appears to be tampered with, please report the issue within 48 hours of delivery.
A clear unboxing video and relevant proof are mandatory for claim processing.
After verification, Patola House will coordinate with the courier partner and offer a replacement or refund, as per our policy.