La Patola ("Company", "we", "our", or "us") owns and operates its official website and associated digital platforms ("Website"). This Privacy & Security Policy ("Policy") describes how La Patola collects, uses, stores, and protects information provided by individuals who access or use the Website ("User").
This Policy applies to all Users, whether they are visitors browsing the Website without registration or registered customers who place orders or use our services. By accessing or using the Website, the User agrees to the terms of this Policy. If the User does not agree with any part of this Policy, they are advised not to use the Website.
This Policy is incorporated into and governed by our Terms of Use and is subject to applicable Indian laws.
La Patola reserves the right to modify or update this Policy at any time without prior notice. Users are encouraged to review this Policy periodically.
La Patola collects information to provide, operate, improve, and secure its services.
When a User registers, places an order, or interacts with our services, we may collect personally identifiable information, including but not limited to:
Name
Billing and shipping address
Email address
Mobile number
Date of birth (if provided)
This information is collected to process orders, manage accounts, and provide customer support.
To process payments securely, we may collect or process financial information such as:
Payment method details
Transaction identifiers
Billing information
La Patola does not store complete card or banking details. Payment processing is handled through authorised third-party payment gateways.
We collect transaction-related information including:
Order details and history
Payment status
Refunds, exchanges, or cancellations
Communication history related to orders or services
This information helps us manage customer relationships and fulfil services efficiently.
Any communication between the User and La Patola via email, phone, social media, or customer support channels may be recorded to improve service quality and resolve issues.
When Users browse or interact with the Website, certain information is collected automatically.
This may include:
IP address
Browser type and version
Device type and operating system
Date and time of access
Pages visited and actions taken
This information helps us analyse trends, administer the Website, and improve performance.
La Patola uses cookies to enhance user experience and Website functionality. Cookies help us:
Remember user preferences
Maintain shopping cart data
Improve navigation and performance
Users may disable cookies through browser settings, but some features of the Website may not function properly.
Session cookies expire when the browser is closed.
Persistent cookies remain on the device for future visits to provide a smoother browsing experience.
We may use web beacons or embedded scripts to understand how Users interact with the Website. These tools do not collect personal information and are used solely for analytics and performance monitoring.
La Patola uses collected information for the following purposes:
Processing and delivering orders
Managing customer accounts
Providing customer support
Improving Website functionality and user experience
Sending order confirmations, updates, and service-related communications
Marketing and promotional communication (with opt-out options)
Preventing fraud, unauthorised access, or misuse
Complying with legal and regulatory requirements
User feedback or reviews may be used for marketing or promotional purposes, without disclosing sensitive personal information.
La Patola may share information with trusted third-party service providers such as payment gateways, logistics partners, and IT service providers strictly for operational purposes.
Information may be disclosed if required by law, court order, or government authority, or to protect the rights, property, or safety of La Patola, its Users, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, User information may be transferred to the acquiring entity, subject to confidentiality obligations.
La Patola does not sell, trade, or rent User personal information to third parties.
La Patola follows commercially reasonable security practices to protect User information.
Secure servers and restricted access
SSL encryption for sensitive data
Regular monitoring and system updates
Confidential handling of User credentials
While we take strong measures to safeguard data, no system is completely secure, and Users share information at their own risk.
The Website may contain links to third-party websites. La Patola is not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of those websites separately.
Users have the right to:
Access and update their personal information
Opt out of promotional communications
Request account deletion and data erasure
Upon withdrawal of consent, La Patola may terminate associated services and delete stored data, subject to legal obligations.
Requests can be sent to the contact details below.
For any questions, concerns, or requests related to this Privacy & Security Policy, please contact:
La Patola
Phone: +91 8238844004
Email: contact@lapatola.com
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Gujarat, India.
La Patola’s liability, if any, shall be limited to the value of the product purchased.
